You should confirm these transactions to complete the payment, or delete the authorization if you wish to cancel the order.
5: The acquirer authorized the payment. 2: The acquirer did not authorize the payment. 1: The transaction was canceled by the customer / buyer. In case of a validation error, usually an additional error code (*) (NCERROR) identifies the error. 0: The transaction was not completed, because it was interrupted or because of a validation error. “Statuses with one digit are the most common statuses. Your PIN needs to be entered in a pop-up window on the iPad / device. 
Scroll using the F2 and F3 keys to find your device’s name in the list of detected devices, then select your device. Select ‘iOS’ if you’re given the choice of iOS or Standard. Select ‘Begin’ if you see it on the screen. If you see ‘Welcome’, touch the F button four times to start the pairing. If you tried the steps above and the pairing continues to fail and displays the error message, contact support to confirm if a hardware replacement is required. If the PIN login pops up and doesn’t stop, shut down your device and reboot it by holding the power button for 20 seconds. Still no luck? Forget the device from your iOS. If you can’t connect, try to reboot the iCMP by holding the # and < yellow buttons. If ‘My Devices’ shows the Ingenico, try tapping on Ingenico to reconnect the reader. Check to see if the device appears in ‘My Devices’. Check to see if the Bluetooth is enabled in iOS. currency not allowed on your account).įor a list of all possible error codes and messages, please log on to your Ingenico ePayments account and check the ‘List of the payment statuses and error codes’ in the ‘Selected user guides’ section of the Support menu.” Please retry a little bit later.ĥ: mean a validation/configuration error (e.g. It could be only a temporary technical problem. This will usually evolve to a final status.ģ: mean the transaction is declined by the acquirer or blocked by the Fraud detection module.Ĥ: mean the transaction is declined. The following excerpt is from Ingenico ePayments:Ģ: mean the status is “uncertain”. If you see this error, your processing terminal just needs to be power-cycled (turned on and off). Then put the Ingenico terminal back on base. Then press cancel to go back to the main screen. 
Remove the base: select #, 3, 2 Comm, 4 Bluetooth, 4 Delete bases. Check the time and date – are they correct? If not, take the battery out for over 20 seconds and test again. Unplug power, leave power off for 10 seconds and then plug the power back in. Make sure to remove the device from the base. Shut off the device by selecting the # and yellow key at the same time to restart the terminal. Ensure the terminal communications properties are set correctly. If you can’t reboot, just unplug the device from the power supply.ģ. Select # and the yellow button at the same time to reboot the terminal.Ģ.
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